Refund policy
Dayspring Trailers Refund & Return Policy
We want you to be confident in your purchase from Dayspring Trailers. If you need to return an item, please review the policy below.
Returns
We accept returns of eligible items within 30 days of delivery.
To qualify for a return, the item must be unused, uninstalled, and in new, resalable condition, with all original packaging, hardware, manuals, and accessories included.
Proof of purchase is required for all returns.
Before sending a return, please contact Dayspring Trailers for return authorization and instructions. Items returned without prior authorization may experience delays in processing.
Non-Returnable Items
Unless the product is defective or we made an error with your order, the following items are generally not eligible for return:
- Special-order or custom-order products
- Installed, used, modified, damaged, or altered parts
- Electrical components that have been installed or connected
- Clearance, closeout, or final-sale merchandise
- Products missing original packaging, hardware, or components
- Gift cards
Fitment & Compatibility
Customers are responsible for confirming that a product is appropriate for their vehicle, trailer, application, weight rating, and intended use before installation.
If you're unsure whether a part will fit your application, please contact Dayspring Trailers before ordering. We're happy to help.
Return Shipping
Unless the return is due to a Dayspring Trailers shipping error, incorrect item, damaged shipment, or verified product defect, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless the return resulted from an error on our part.
Refunds
Once your return is received and inspected, we'll notify you of its status.
Approved refunds will be issued to the original payment method. Please allow several business days for your bank or credit-card provider to process the refund after it has been issued.
Items returned in a condition that prevents resale may be refused or subject to a restocking fee.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged, defective, or incorrect, contact Dayspring Trailers as soon as possible. Providing your order number along with photos of the product, packaging, and shipping damage will help us resolve the issue quickly.
Please retain the original packaging until the issue has been resolved.
Manufacturer Warranties
Some products sold by Dayspring Trailers are covered by a manufacturer's warranty. Warranty eligibility, coverage, and procedures vary by manufacturer.
Dayspring Trailers will make reasonable efforts to help customers identify the appropriate warranty process, but manufacturer warranty claims may be subject to the manufacturer's individual terms and approval.
Exchanges
For most products, the easiest way to exchange an item is to return the eligible item and place a new order for the correct product.
Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has entered fulfillment or has shipped, it may need to be handled as a return.
Special-order products may not be cancelable once the order has been placed with the manufacturer or supplier.
Contact Us
Questions about a return, fitment, damaged shipment, or your order?
Dayspring Trailers
Gresham, Oregon
Please contact our team through the contact information provided on our website and include your order number when possible.